To maintain high standards of Covid 19 security aboard our fleet and Woods Quay we will be updating policies as per Government guidelines daily and our crews and staff will be trained constantly.
To read our full Covid Security statement please download our Covid Secure Standards PDF.
What information do we collect from users and how is it used?
Woods' Silver Fleet is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this policy. Information is retained indefinitely, but you may request a removal of data that pertains to you by filling in the contact us form.
When someone visits the Woods' Silver Fleet website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
How do I update or remove my information?
If, at any time, your contact information changes, or you would like to verify, change or request removal of the information we have in our records concerning you or your company, please contact us by filling in the contact us form.
If you correspond with us via email or snail mail we may gather the information in a file specific to you. We only collect the Personally Identifiable Information that you provide to us. While we may gather market data from other resources, the scope of our knowledge about Personally Identifiable Information based upon your use of our site is entirely up to you. Like many other websites, Woods' Silver Fleet collects information about users' utilization and navigation of our site. This information helps us to design our site to better suit our users' needs.
How does a customer 'opt-in' or 'opt-out' of promotional E-mail?
As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about news, offers and promotions you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied.
Users are offered the opportunity to receive marketing, promotions, offers and news from Woods Silver Fleet when submitting a contact form.
We use a third party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.
You can opt out of receiving the news letter at any time using the unsubscribe link included on every email.
For Google: https://support.google.com/ads/answer/2662922?hl=en
For Facebook: https://www.facebook.com/ads/website_custom_audiences/
People who use our live chat service
We use a third party provider, SnapEngage, to supply and support our live chat service, which we use to handle customer enquiries in real time.
If you use the live chat service we may collect the following, if provided by yourself; your name, email address and the contents of your live chat session. This information will be retained indefinitely and will not be shared with any other organisations.
You can request a transcript of your live chat session if you provide your email address at the start of your session. If you do not provide your email address, we cannot link a live chat session to a specific individual.
What are the policies of linked sites and other third parties?
To whom does Woods' Silver Fleet release information?
We may be legally obligated to disclose information to the government or to third parties under certain circumstances, such as illegal activity on our site. Woods' Silver Fleet reserves the right to release personally identifiable information to law enforcement or other government officials, as Woods' Silver Fleet, in our sole and absolute discretion, deems necessary or appropriate.
How to contact us?
Our cookies do not contain any content specific information. Our cookies do not contain any personally identifying information, although cookies may enable us to relate your use of our website to personally identifying information that you previously submitted. For example, it enables us to enhance personalization on the website, such as calling you by name when you return to a website.
Most browsers are initially set up to accept cookies, although your browser may permit you to decline cookies. If you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. To find comprehensive information on how to do this on a wide variety of browsers, please visit https://www.aboutcookies.org
Please be aware that restricting cookies may impact on the functionality of our website.